Exiting Metro in an emergency animation text
This is a text version of the Flash emergency evacuation animation on this site. This text version is provided for customers who are visually impaired, do not have the Flash player installed on their computers or prefer text presentation.
Being prepared
- Being prepared is the best help in an emergency.
- Being prepared and ready to act often keeps small problems from becoming big ones.
- Emergency or not, knowing you're ready gives you peace of mind.
Metro has created this tool to help you prepare for emergency evacuation anywhere on Metro. You will find specific steps to ensure your safety on Metro during an emergency. We'll also offer suggestions on planning ahead, using the Metro system and finding out more about preparing for emergencies.
On trains
- In an emergency, listen to the train operator's instructions.
- If necessary, call the train operator using the intercom at either end of each car.
- Let the train operator know if any people with disabilities are present.
- The train operator will let you know if it is necessary to evacuate and how to proceed.
- The doors at the ends of each car can
be used to move to another car in an emergency.
Do not open these doors unless instructed to do so. - If an emergency requires evacuation from the train, follow these procedures.
In tunnels
- Look for side of tunnel with lights and emergency door release, to the left of the center doors. Slide left door open to exit.
- Step carefully to walkway. There may be a gap between the doorway and the walkway.
- The train operator will tell you which way to go. Do not touch any part of the train or track.
Evacuation assistance in tunnels
- In tunnels, there is an Emergency Trip Station
(ETS) every 800 feet.
These stations are marked with a blue light.
There will be a call box. Dial "0" to speak to Metro. Follow instructions provided. - Signs point to the nearest station. Example graphic with directional arrows shows: Farragut North 1125 ft. Dupont Circle 980 ft.
- Proceed to the nearest station only if directed by Metro.
- The train's wheels run on 2 rails. The third rail carries high-voltage electricity to the train. The third rail has a white safety cover on it. Contact with the third rail will kill you. Stay away from it.
- Trains can approach with no warning. Always stay clear of the track.
On an elevated track
- After the train stops, look for side of track with railing and walkway.
- The emergency door release is to the left of center car doors.
- To open doors, lift cover and pull handle. Slide left door open.
- Step carefully to walkway.
- As in tunnels, there is an emergency call box every 800 feet.
- Dial "0" for Metro. Follow instructions provided.
On ground level
On ground level, after the train stops,
exit on the side away from the other track
and third rail.
Use the Emergency Door Release and carefully
exit the train.
In stations
- The Passenger Information Displays located throughout the Metro system provide up-to-date information in an emergency.
- The station manager will also provide emergency instructions over the public address system.
- Designated pylons in Metro stations are
equipped with intercoms.
If necessary, use these to talk to the station manager.
Know all the exits of the stations you use often.
In buses
- Always follow the bus operator's instructions.
- After the bus stops, windows serve as emergency escapes.
- Red levers release the window.
- The hatch in the ceiling is also an emergency escape.
Prepare for evacuation by making a plan:
- Carry phone numbers of family and neighbors: Work, home, school, and cellular.
- Make sure they have your contact information.
- Have an out-of-town contact who can relay messages between you and your family.
- Set up a central meeting place for you and your family.
- Take time now to plan alternate routes and means of travel to your destination.
- Often multiple ways reach a destination
via Metrorail and Metrobus. To plan ahead:
Use the TripPlanner at metroopensdoors.com. Or use our voice-activated TripPlanner at 202/637-7000. - The TripPlanner will
not be accurate if an emergency
disrupts service.
During an evacuation, check Metro's Web site for service status or call the TripPlanner telephone number. - You can also register for eAlerts on Metro's Web site.
- Metrorail and Metrobus maps and timetables are available at Metro sales offices as well as online. Metro's Web site also provides links to the sites of other regional transit providers.
- Familiarize yourself with Metrorail, Metrobus and other transport. Keep your eyes open, and be ready to adapt.
- As you ride Metro, remember that you are not alone.
- Our 10,000 employees are looking out for the safety of customers like you.
Metro & You. Safety in Numbers.
Links for more information
Washington Metropolitan Transit Authority
