Welcome to MetroAccess
MetroAccess is a shared ride, curb-to-curb paratransit service for people who cannot use public transportation due to a disability. To qualify for MetroAccess service, you must complete our application (certified by a health care professional) and participate in a functional assessment to determine which Metro services will best meet your transportation needs.
MetroAccess ID Card Policy to take effect June 30, 2008 (click here view PDF)
MetroAccess begins Door-to-Door Service June 30, 2008
- Door-to-Door Service Fact Sheet (PDF)
- Don't Miss Your Chance To Learn All About Door-to-Door Service (PDF)
NEW: CLASS ACTION SETTLEMENT
On February 8, 2008 Judge Kennedy of the U.S. District Court gave preliminary approval to a settlement which will affect all past, present and future MetroAccess customers. A copy of the entire settlement package is being mailed to all current MetroAccess customers to their last known addresses. A summary of the Notice of Proposed Class Action Settlement and the full text of the Class Action Settlement and attachments are available by clicking here. If you want to request that the settlement package be provided to you in an alternate format, please contact the Metro Office of ADA Programs at 202-962-1100, TTY 202-962-2033, FAX 202-962-2722 or adap@wmata.com
Metro's ADA paratransit service for customers with disabilities
MetroAccess trip planning
MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status and then press 2 to speak to a customer service representative.
How to confirm or cancel your trip by phone using "InstantAccess"
Using MetroAccess Web booking
Registered MetroAccess customers may now use the internet to book or cancel trips. You can use your MetroAccess customer ID number to login and your password is your 8-digit date of birth. Choose the site below that will work for you:
MetroAccess program information
- Frequently asked questions
- MetroAccess fares
- Free Ride program
- Application for service and eligibility requirements
- Accessible Transportation Options in the Washington Metropolitan Area
(other than MetroAccess)
MetroAccess customer information
To learn all about Door-to-Door service, watch this video presentation.
- MetroAccess Customer Guide (PDF) | (MP3 format)
- MetroAccess Customer Bill of Rights
- MetroAccess eAlerts - Receive notifications of service disruptions via email or on your cell phone.
MetroAccess information library
- Access Matters Newsletter
- Spring 2008
- Older newsletters: November 2007, February 2007, September 2006, May 2006
- Monthly operations performance report
- Monthly operations performance report 2007(archived)
- Monthly operations performance report 2006 (archived)
- Ad Hoc MetroAccess Advisory Committee Final Report
- Press Releases
How to learn more
