Language Assistance

Those who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Metro is committed to ensuring meaningful access to programs and activities by those who are LEP.

Upon request, we provide language assistance free of charge to help LEP persons ride Metrobus, Metrorail, and MetroAccess. Interpretation services are provided for over 100 languages and are available by calling Metro's Office of Customer Information at 202-637-7000 (TTY 202-638-3780). Press 1 for Spanish translation or press 88 and then press 5 for all other languages.

Customer service hours are:

  • Monday through Friday: 6 am - 8:30 pm
  • Saturday & Sunday: 7 am - 8:30 pm

Resources Available in Multiple Languages

  • The Metro Visitor's Kit is the definitive guide for help in using Metro to get around the Washington, DC metropolitan area and is translated into multiple languages.
  • All Metrobus timetables are produced in an English/Spanish bilingual version.
  • The Metro website can be translated into a number of different languages by selecting your preference from the "Languages" dropdown menu located at the bottom of every page.

For further information on Metro's language assistance plan, please contact:

Washington Metropolitan Area Transit Authority
Office of Equal Employment Opportunity
Language Coordinator, 7G
600 5th Street, NW
Washington, DC 20001

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