You can purchase SmarTrip® cards online, by mail, at a select number of CVS/pharmacy and Giant Food stores or at any of 200 Metro sales locations: Metro Sales Offices, the Northern Metrobus Division, vending machines at Metrorail stations that have parking facilities, and regional transit stores.

Are Metrobus and Metrorail passes still sold?

Yes. Metro will continue to sell the magnetic Metrorail one day pass, 7-day short-trip pass, and 7-day unlimited rail pass. You may also continue to purchase the 7-Day Regional Bus Pass for use on your SmarTrip® card.

Can riders still use tokens?

Yes. Tokens are still accepted on Metrobus.

Can I receive a refund for the remaining balance of my SmarTrip® card or for product purchases?

All online smart card stored value and product purchases are final. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. If you are moving outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your smart card. Please contact the SmarTrip® Customer Service to discuss.

What is the difference between a SmarTrip® Card and a CharmCard®?

The primary difference is that the SmarTrip® Card allows a maximum stored value of $300, while CharmCard® maximum stored value is $200. Both are smart cards and may be used interchangeably on participating transit systems including WMATA, Maryland Transit Administration, Montgomery County RideOn, Prince George's County TheBus, Potomac and Rappahannock Transportation Commission, Alexandria DASH, Arlington Transit (ART), Fairfax Connector, Fairfax CUE, and Loudoun County Transit.

Adding or Transferring Value at Metro and Retail Locations

What is "stored value?"

Instead of paying each time you use Metrorail, Metrobus, MTA, and local bus systems you can "store value" (transfer money) onto your SmarTrip® card(s). Your fare will be deducted each time you ride on Metrorail, Metrobus or other regional transit systems that accept SmarTrip® cards.

What's the maximum value a SmarTrip® card can store?

You can add up to $300 in stored value on a SmarTrip® card.

Where can I add value to my SmarTrip® card?

You can add value to your SmarTrip® card at a variety of sales locations. Locations include Passes/Farecards machines inside Metrorail stations, on all Metrobuses, on the fleets of some other bus systems in the region, commuter stores, and select CVS/pharmacy and Giant Food stores that have SmarTrip® point-of-sale devices. You can also add value online.

How do I add value to my SmarTrip® card?

Follow the directions below. You can also watch this video about how to use SmarTrip®.

On Metrorail:

Go to a Passes/Farecards machine, located at the entrance of every Metrorail station.
Touch your SmarTrip® card to the circular target.
Follow the prompts on the screen.
Insert a) money or tokens, b) a used farecard or Metrochek valued less than $7 or c) an unused farecard or Metrochek of any value. If you have more than one farecard or Metrochek, each will require a separate transaction. You may also use your Visa, MasterCard, Discover, American Express or ATM card.
Press the plus (+) or minus (-) button until the amount displayed is the new value you want your SmarTrip® card to have. The added value cannot be less than the trade-in value of the Metrochek or farecard.
Touch the SmarTrip® card to the circular target a final time. This updates the card and shows the new balance.

On Metrobus:

Before you touch your SmarTrip® card to the target on the farebox, push the ADD VALUE button on the left side of the target. If you're not sure where that is, ask the bus operator.
Touch your card to the target.
Put in your money: any coins (except pennies), tokens, or $1, $5, $10 or $20 bills.
Touch your card to the target again. The value is now loaded on your card.
Touch the card to the target a final time. The fare for your ride is now deducted from your card.

On a SmarTrip® Point-of-Sale Device:

Follow the directions of the employee assisting with the device.

Online:

Log in to your SmarTrip® online account.
Select the card to which you want to add stored value or a pass.
In the right menu under Online Purchases, click the link to either Add Value or Add Pass. You may add value in whole dollars only, from $10 to $200. In a 24-hour period, the maximum you may purchase is $200.
After entering an amount and/or selecting the pass(es) you wish to purchase, select the Add button for each product you wish to purchase.
When you have finished with your selections, click on Shopping Cart to check out and complete your purchase.
Review your order to make sure you've selected the product(s) and quantities you want. In your shopping cart, you may remove products, increase values or quantities, or remove products.
When you're satisfied with your order(s), click the Check Out button.
You will be prompted to enter in your credit card information. You may choose to save this information. If you do not select this option, your credit card information will not be held beyond this transaction.
After you've entered in your credit card information, click the Use This Card button.
You will be given another chance to review your order. Please note that if you make any changes, you will have to re-enter your credit card number and security code if you have not saved them via a previous transaction.
If the order meets with your approval, click the link to the Payment Agreement to read the agreement.
After you've read the payment agreement, select the box indicating you've done so.
Click the Submit Orders button.

If your order goes through, you will be presented with the option to view and/or print receipts.

Can tokens be loaded onto SmarTrip® cards?

Yes. They can be loaded onto SmarTrip® cards the same way cash is added.

How do I transfer my SmartBenefits® to another SmarTrip® card?

SmartBenefits® cannot be transferred to another card automatically. If you are a SmartBenefits® user, contact your employer's SmartBenefits® administrator to reassign your SmartBenefits® to another card. If you need assistance, call SmarTrip® Customer Service at 1-888-762-7874 and press zero to get an operator.

I requested a transfer of funds from a lost, stolen or non-working SmarTrip® card to a new card. How long will it take for the transfer to occur?

Transfers of this type may take several days to complete. You will be informed of the approximate timeframe when you contact SmarTrip® Customer Service at 1-888-762-7874. This length of time is necessary to allow enough processing time for the offices involved in completing the transfer.

Once the transfer is complete, you may take your new card to any Passes/Farecards machine in any Metrorail station. You begin the transfer by touching your card to the SmarTrip® target. In the following order, you then press the “A” key, followed by the “C” key (no receipt) OR the “B” key (receipt requested), then the “B” key, and then the “C” key again. To complete the transfer, touch your card to the target again. At this point, the funds you requested will be loaded onto your card.

If you have a SmarTrip® online account, make sure you add this replacement card to your account as soon as you receive it.

Adding Value Online

What is "product delivery"?

This is the method for delivering stored value, a pass or a ride ticket to a smart card. When a smart card is used at a bus farebox, faregate or fare vending machine a product previously purchased online is "delivered" to the card. At faregates and fare vending machines, product delivery is available within one business day of online purchase. Allow two business days for bus farebox product delivery. You have 30 days from the date of purchase to take advantage of your product delivery.

What if I'm unable to load my products within the 30-day period following my online purchase?

After 30 days, the product delivery transaction will expire and will no longer be available for loading at bus fareboxes, faregates or fare vending machines. If this happens, your product delivery status will show as "expired" on your SmarTrip® online account. Please contact SmarTrip® Customer Service at 1-888-762-7874 to request that the product be resent to your smart card.

What if I have problems loading my product purchases?

Smart card stored value and products purchased online will typically be available for pick up within one business day for faregates and fare vending machines, and two business days for bus fareboxes. The system can store up to four product load instructions at a time for a single smart card. After those four products have been loaded to your card, the next group of up to four product load instructions will be issued and will be available to load to your smart card. A product cannot be loaded to your card if doing so will cause the card limits to be exceeded; the status will remain as "pending" until the value of your card is low enough to allow the product to be delivered or until it has expired after 30 days. If you experience problems loading stored value or products through product delivery, contact SmarTrip® Customer Service at 1-888-762-7874 so we can review your order and correct any problems.

How much stored value can I add to my smart card from my online account?

The maximum stored value that may be added is $200 per 24-hour period.

How many products can my smart card hold?

Smart cards can hold stored value, plus two unique products, such as time-based passes (e.g. 7-day pass) or ride-based passes (e.g. 10-trip ticket). The card can also hold two copies of each unique product. One is active and the other is inactive. Once a product has been used, it is erased from your card.

How many credit cards can I save in my SmarTrip® online account?

You can save one credit card in your SmarTrip® online account after a successful online purchase. You can delete the saved credit card at any time.

Why was my credit card transaction declined?

There are several reasons why the transaction may have been declined, including reaching the maximum limits on your credit card (as established by your credit card issuer), unsuccessful zip code verification or other problem with your credit card account. Please contact your credit card issuer for additional information.

Why did my credit card transaction fail?

There are several reasons why the transaction may have failed, including a communications problem or system error. This transaction can be researched by SmarTrip® Customer Service; if your credit card was charged in error, the charge will be refunded. Please contact SmarTrip® Customer Service at 1-888-762-7874 for additional information.

How many purchases can I make on my SmarTrip® online account?

You may place up to four orders in your SmarTrip® online account within a 24-hour period. The maximum value of all purchases made online within 24 hours is $200.

7-Day Regional Bus Pass on Your SmarTrip® Card

What is a 7-Day Regional Bus Pass?

The 7-Day Regional Bus Pass provides unlimited rides on regular Metrobuses, ART, DASH, CUE, Fairfax Connector, DC Circulator, Ride On, and TheBus. The pass validity period begins the first day it is used and is good for seven consecutive days.

How much does the 7-Day Regional Bus Pass cost?

7-day bus pass: $15.00
7-day bus pass Senior/Disabled: $7.50. Only persons with proper ID can use these passes.

What if my SmarTrip® card has both stored value and a pass?

The combination is fine. The bus farebox is programmed to read the pass products first and then stored value to deduct a ride. If there are no pass products on the card, the proper fare will be deducted. If there is a combination of pass product and stored value, the pass will be read first and the base fare will not be deducted from stored value.

What if I ride a Metro Express or Airport Express Bus?

$15 bus pass: On express Metrobuses and Airport Express (5A and B30), the pass covers $1.50 of the fare. The balance of the $3.65 fare on the express Metrobus and $6.00 fare on Airport Express will be deducted from the stored value.
$7.50 Senior/Disabled bus pass: On express Metrobuses and Airport Express (5A and B30), the pass covers $0.75 of the fare. The balance of the $1.80 fare on the express Metrobus and Airport Express will be deducted from the stored value.

How do I add the 7-Day Regional Bus Pass?

Add a bus pass to your SmarTrip® card online as well as at any Metro sales office, regional transit store, select CVS/pharmacy and Giant Food stores or at select retail outlets. The retail merchant must have a SmarTrip® Compact Point of Sale device to add a pass to your card. In addition, you cannot load a bus pass if you have a negative balance on your card. For more information on where to purchase the 7-Day Regional Bus Pass, see our sales locations.

Can my SmarTrip® card hold more than one pass?

You can purchase two unique passes, such as a 7-Day Regional Bus Pass and an MTA Pass. The card can also hold two copies of each unique pass. For each unique pass, one copy will be active; the second will be ready to activate when the first one expires.

What is the replacement policy if I report a lost, stolen or defective card with an active pass on it?

You will receive a prorated refund based on how many days have already been used up.

Number of days used	Credit for a $15 regular 7-Day Regional Bus Pass	Credit for $7.50 senior/disabled 7-Day Regional Bus Pass	Credit for MTA 7-Day Pass

0	Full, unused pass	Full, unused pass	Full, unused pass
1	$12.90	$6.60	$14.10
2	$10.75	$5.50	$11.75
3	$8.60	$4.40	$9.40
4	$6.45	$3.30	$7.05
5	$4.30	$2.20	$4.70
6	$2.15	$1.10	$2.35
7	$0	$0	$0

SmarTrip® Card Registration

Is registration of my SmarTrip® card required?

Though not a requirement, we strongly recommend that you register your SmarTrip® card. It's the only way we can help you with any issues you have with your card. More importantly, if you lose a registered card, you don't lose the stored value. For a replacement fee, we'll issue you a new card with the value on the card at the time you notified us that it was lost. If you purchased your card online or by mail, it is already registered.

How can I tell if my SmarTrip® card is registered?

If it was sent to you in the mail because you ordered it online or through a mail-in application, or it was sent to you as a replacement card, it is already registered to you. If you purchased it from a Metro sales outlet or anywhere else, you will need to register it by using one of the registration options below. If you're still unsure, you can e-mail us at SmarTrip@wmata.com or call us at 1-888-762-7874 and press zero to get an operator, and we'll be able to tell you if the SmarTrip® card is registered to you.

I'm concerned about privacy. Will I have to give personal information to Metro to use the SmarTrip® card?

In order to provide you with services such as replacing the stored value on lost cards, we collect personal information from you. We use this information only for fulfilling your requests. We do not lease, sell or otherwise release your personal information to outside companies for marketing purposes. For more information on how Metro deals with personal information provided by our customers, please read Metro's Privacy and Data Use Policy.

How do I register my SmarTrip® card?

The most efficient way to register your card is online. You can also fax a note with the SmarTrip® card serial number, your name, address, and email address to 1-877-403-6688 or mail the same information to:

SmarTrip Regional Customer Service Center
PO Box 220568
Chantilly, VA 20153

These are the only options for registering your SmarTrip® card.

How long does it take for my SmarTrip® card to be registered?

Once you've entered your information on the registration website, it takes two business days for your card to show up as registered to you in Metro's systems. If you've mailed or faxed your registration in, the registration will be completed two business days after we've received it.

Does registering my SmarTrip® card online also create an account?

No. Registering your card does not create an account. By registering your card, you will ensure that the balance is protected if the card is lost, stolen, damaged or malfunctioning. However, when you create an online account, your unregistered SmarTrip® card will automatically be registered during the account creation process.

When registering my SmarTrip® card online, I received a "Card Registration Failure" error message. What do I do?

Please call SmarTrip® Customer Service at 1-888-762-7874 and press zero to speak to an operator. Based on the information you've provided, we can't verify that you're the owner of the SmarTrip® card you're trying to register. Please remember when calling for assistance that we must speak to the registered cardholder. We will not give any information to anyone other than the registered cardholder.

Using a SmarTrip® Card on Bus and Rail

What are the advantages of using a SmarTrip® card?

SmarTrip® cards have the following advantages:

From Metrobus to Metrobus, transfers with a SmarTrip® card are free, with unlimited Metrobus connections (including round trips) within a two-hour period.
When transferring from Metrobus to Metrorail or vice versa, riders will receive a discount of 50¢ if they use a SmarTrip® card.
Customers who use SmarTrip® cards instead of paper farecards receive a 25¢ discount on rail fares.
You may add up to $300 in Metro value on a SmarTrip® card, so it can last a long time between charging.
You may transfer the value of a used farecard or Metrochek (worth $7 or less) or an unused Metrochek or farecard of any value onto a SmarTrip® card. Each trade-in requires a separate transaction.
A SmarTrip® card will let you take one trip that results in a negative balance, but value must be added before it can be used again on Metrorail or Metrobus.
You can register a SmarTrip® card so that if you lose it, you won't lose the balance on the card. For a fee to replace the card itself, we'll issue you a new SmarTrip® card with the value on the card at the time you notified us it was lost. You can register your SmarTrip® card online.
You can pay fares on numerous providers with just one card. The following area transit providers accept SmarTrip® cards: DASH, Ride On, Fairfax Connector, ART, CUE, Loudoun County Transit, Omniride, TheBus, DC Circulator, and registered van pools.

When I use a SmarTrip® card, do I get a discount when I transfer from bus to bus, bus to rail or rail to bus?

When using your SmarTrip® card, transfers from Metrobus to Metrobus are free, with unlimited connections (including round trips) within a two-hour window. In addition, SmarTrip® card users receive a 50¢ discount when transferring from Metrobus to Metrorail and from Metrorail to Metrobus.

Can more than one person use a SmarTrip® card for the same ride?

No, you cannot share a SmarTrip® card; each rider must have his or her own card. However, you do not need a SmarTrip® card to ride. There are other ways to pay your fare, and this can be done once you get to the station or board the bus. For more information on other ways to pay your fare, please see our Metro Pass and Farecard Options or call Metro Customer Service at 202-637-7000.

If I have multiple products on my smart card, which one will be used first?

Products will be processed in the following order:

Free stored value transfers (the system will check to see if you are eligible for a transfer-based discount and apply it if applicable)
Time-based products (such as a 7-day Pass) then
Ride-based products (such as a 10-trip ticket) then
Account-linked products (such as SmartBenefits®) then
Stored value

After processing stored value transfers, the system will use the order above to further process the product belonging to the agency on which you are riding, followed by regional products, and finally other agencies' products.

Managing Your SmarTrip® Account

Do I need an email address to create a SmarTrip® online account?

Yes. Each SmarTrip® online account requires an email address.

Can I use the same email address for multiple SmarTrip® online accounts?

No. Each SmarTrip® online account requires an email address that has not been used for another account.

How should I select a password?

Passwords must contain at least 8 characters, including letters, at least two numbers, and at least one of the following special characters !@#$%^&*'/"()_=+[]\|,.?-.

What if I forget my user name or password?

You can request your user name or reset your password on the Account Login page. You will be asked to answer your security questions.

You can also call SmarTrip® Customer Service at 1-888-762-7874. After your identity has been verified, your user name will be provided or your password will be reset.

What address should I use (e.g. business or home) when I create a SmarTrip® online account?

If you ever report your card lost, stolen, damaged or malfunctioning, a replacement card will be mailed to the address used in your online account. So you should use the address where you want to receive your replacement card.

How do I change the address that is registered to my SmarTrip® card?

You can update your address or any other information associated with your SmarTrip® card at any time by selecting the Update Card Information option after logging in to your account.

Can I add more than one SmarTrip® card to my online account?

Yes, you can. There is no limit to the number of cards you can add to your account. To add a new card, log in to your account and in the right menu, select the option Manage Your SmarTrip® Account. On the next page, select the option Add a SmarTrip® Card from the right menu. Provide the requested information about the card. Repeat this process for each card you are adding to your account.

If the card has already been registered, you'll be asked to provide some information that will enable us to verify that you're the registered card owner. If the card you're adding hasn't been registered, it will automatically be registered when it's associated with your account. We will use your account's information to create the card's registration record.

Can I add a SmarTrip® card to my online account if it hasn't been registered?

Yes. Log in to your account and in the right menu, select the option Manage Your SmarTrip® Account. On the next page, select the option Add a SmarTrip® Card from the right menu. Provide the requested information about the card you're adding to your account. Your card will be registered automatically when it it's added to your online account.

How can I tell what the balance is on my SmarTrip® card?

Every time you touch your SmarTrip® card at a faregate, at a Passes/Farecards vending machine or on a bus farebox, it will display your current balance. You can also check your balance via your SmarTrip® online account.

Why is the balance I see at a gate or farebox different than the balance I see online?

The balance displayed when you touch your card to a faregate or farebox is up-to-date. The results online might not reflect all transactions that have occurred on a bus for up to three business days.

Can I view my SmarTrip® card usage history online?

Yes, you can view your card usage history at any time by selecting the View Usage History option after logging in to your account. Your usage history is available online only back to Friday, January 1, 2010. Recent bus transactions can take up to three days to post to your account.

When verifying the ownership of my SmarTrip® card online, I received an "Ownership Verification was unsuccessful" error message. What do I do?

Please try again. The information you provided about your phone number and/or zip code doesn't match your current card registration record. You'll be permitted three attempts to enter this information. Remember that the phone number must be exactly 10 digits, and the first digit cannot be a 1. If you need further assistance, please call SmarTrip® Customer Service at 1-888-762-7874 and press zero to speak with an operator. Please remember when calling for assistance that we must speak to the registered cardholder. We won't give any information to anyone other than the registered cardholder.

Can I remove a SmarTrip® card from my online account?

Yes. SmarTrip® cards can be removed from your account by selecting the Remove SmarTrip® Card option. The card will remain registered to protect the remaining card balance.

If I remove a SmarTrip® card from my online account, can I still use the card?

Yes. The card is still available for your use.

If I remove a SmarTrip® card from my online account, is it still registered?

Yes. Even though the card is no longer associated with your account, it will remain registered.

I accidentally removed the wrong SmarTrip® card from my online account. How do I correct this mistake?

You'll have to add the card back to your online account. To do so, log in to your account and in the right menu, select the option Manage Your SmarTrip® Account. On the next page, select the option Add a SmarTrip® Card from the right menu. Provide the requested information about the card you accidentally removed from your account.

How do I close my SmarTrip® online account?

You can close your SmarTrip® account at any time by logging into your account and selecting the Delete SmarTrip® Account option.

If I close my SmarTrip® online account, can I reuse the user name if I create a new account?

No. The user name can't be reused.

If I close my SmarTrip® online account, can I still use my SmarTrip® card?

Yes. The card is still registered and available for your use.

Lost, Stolen or Non-Working SmarTrip® Cards

Is the balance protected if my SmarTrip® card is lost, stolen, damaged or malfunctioning?

Yes, as long as your card is registered. By registering your SmarTrip® card, you will ensure that the balance is protected if the card is lost, stolen, damaged or malfunctioning.

Is my pass protected if my smart card is lost or stolen?

Yes. A pro-rated pass replacement value will be calculated, based on the specific product and remaining number of days or rides at the time the smart card was reported lost or stolen. The replacement value will be loaded to the stored value of the replacement smart card. If you use your online account to report your card as lost or stolen and request a balance transfer to another card on your account, your pro-rated replacement value will be displayed on the Balance Transfer Summary. If you requested a balance transfer using any other method, please contact SmarTrip® Customer Service at 1-888-762-7874 for the refund amount.

How do I report my card lost or stolen?

There are three ways to report your card lost or stolen:

Log in to your SmarTrip® online account and select the Report Card as Lost/Stolen/Damaged option.
Send us an email at SmarTrip@wmata.com. For the lost/stolen card to be replaced we need you to provide the following information:

SmarTrip® card serial number (if known)
Name of registered cardholder
Address the card was registered under
Current address (if different from address above)
Phone number
When and where the SmarTrip® card was last used (provide place, bus/rail/parking, date, and time)
Approximate balance of SmarTrip® card

Call us at 1-888-762-7874 and press zero to speak with an operator. Please be ready to supply us with the same information listed above.

Using this information, we'll immediately make the lost/stolen card inactive in the system. Once made inactive, a SmarTrip® card cannot be re-activated. If you specifically request a new card, we'll send you a replacement that has the balance of the card that was lost/stolen (at the time you reported your card lost or stolen), minus the card replacement fee, to the address you have provided. The card will be shipped in five business days and will already be registered to you. If you have a SmarTrip® online account, make sure you add this replacement card to your account as soon as you receive it.

How do I transfer the balance from a lost or stolen card to another card that I've already purchased?

This can be done online or by calling SmarTrip® Customer Service at 1-888-762-7874. If you choose to transfer the balance online, be sure to add both the old and new card numbers to your account; then use the link to "Report Card Lost, Stolen, Damaged or Malfunctioning," and request the balance transfer to the new card. You must report your card lost or stolen online in order to request the balance transfer online. If you reported your card by email or phone, you must contact SmarTrip® Customer Service to request the balance transfer.

Can I purchase different graphic smart cards online for replacement of a lost or stolen card?

The website allows you to choose which graphic you would like on your replacement smart card. The card replacement fee will differ based on the card graphic. The website will determine whether you have sufficient stored value on your lost or stolen card to purchase the desired replacement card.

My SmarTrip® card has become unusable. How do I get it replaced?

We need for the defective/damaged card to be returned to us first. You can turn it in to any Metro attendant next time you are at one of our rail stations. They will send the card back to us in a "fare adjustment envelope." Make sure the envelope is completely filled out with the requested information. Or you can mail it along with a note to:

Washington Metropolitan Area Transit Authority
Attn: SmarTrip
3301 Eisenhower Avenue
Alexandria, VA 22314

Damaged cards are charged a replacement fee, which is deducted from the balance. If you need a card immediately or if you have a damaged card with less than a $5 balance, you will need to purchase another card and register it right away. If we determine that the card you are turning in is defective, we will reimburse the cost of purchasing the new card. Please contact us at 1-888-762-7874 once you have purchased your new card to give us the serial number so we can start the process of getting the balance transferred from the old card. Please be aware that this process may take several days to complete. You will be informed of the approximate timeframe when you contact SmarTrip® Customer Service.

If you have a SmarTrip® online account, make sure you add this replacement card to your account as soon as you purchase/receive it.

Can I report my card as lost, stolen or non-working if it is not associated with my SmarTrip® online account?

Yes. Please call SmarTrip® Customer Service at 1-888-762-7874 and press zero to speak with an operator. Please remember when calling for assistance that we must speak to the registered cardholder. We will not give any information to anyone other than the registered cardholder.

How long do I have to wait for a replacement card?

After you have reported your SmarTrip® card lost, stolen, damaged or malfunctioning, a replacement card will be shipped the next business day, and will be registered to you.

How much does it cost to replace a lost, stolen or damaged SmarTrip® card?

The cost for a replacement card depends on the card graphic. If you're purchasing the card online, the price will be displayed at the time of purchase. If you're calling SmarTrip® Customer Service, we will let you know the cost at the time of purchase.

My SmarTrip® card is malfunctioning. Will I be charged for a replacement card?

No. The card will be replaced at no cost if we determine that it is a malfunctioning card. Please mail the card, along with a note describing the problem to:

Washington Metropolitan Area Transit Authority
Attn: SmarTrip
3301 Eisenhower Avenue
Alexandria, VA 22314

Include your name, mailing address, phone number, and email address. A "Fare adjustment envelope" is also available at any Metro station for this purpose.

What are my card replacement options?

Certain cards may have limited replacement options. The MTA CharmCard® for Seniors and Permanent Disability Customers may only be replaced with a CharmCard® graphic card. The replacement graphic options that are available, based on your smart card type, will be displayed during the balance transfer process.

When I report a card lost, stolen or damaged online, how is the remaining balance determined?

The remaining balance is calculated based on the date and time you report the card online. Any passes that are already in use are transferred in the form of pro-rated stored value, according to the number of days used. For example, a 7-Day Regional Bus pass that was activated on 11/1 and reported lost on 11/4, would have 4 days used, with 3 days remaining. See the replacement policy for specific pass pro-rated replacement values.