Claiming SmartBenefits

Employees take their SmarTrip® card to any Metro station’s Passes/Farecards machine between the first and last day of the benefit month and claim their transit benefit with the SmarTrip® card.

If an employee fails to claim their benefits during the benefit month, a credit will be posted on the employer’s future invoice.

PDF version of "Welcome to SmartBenefits/How to claim SmartBenefits"

Employees get the convenience and security of using SmarTrip® cards instead of paper Metrochek. With a registered SmarTrip® card, there are no more worries about demagnetized and damaged paper cards or lost cards. A lost SmarTrip® card can be replaced, with its remaining Metro value, at the time it was reported lost for a $5 replacement fee. Call 1-888-SMARTRIP (1-888-762-7874) to report a lost card. When an employee replaces a lost SmarTrip card, they must provide their new registered SmarTrip® card serial number to their employer for a benefit reassignment.