Metro strives to bring customers a better bus experience by continuously adjusting bus routes based on input from customers, an analysis of on-time performance, ridership data, corridor studies and cost efficiency in order to deliver a better bus experience for our passengers.
Staff and jurisdictional partners consistently evaluate routes to make improvements and appropriately allocate available resources. Here are some current studies underway:
Metrobus State of Good Operations (SOGO) is an annual program of budget-neutral service adjustments developed to build a better bus experience for customers. The adjustments are planned to improve reliability, increase ridership and cost recovery, and provide better on-time performance and more efficient use of equipment and financial resources.
Customers are asked each year to comment on the proposed adjustments through a variety of input methods. The Metrobus Planning staff incorporates this customer response and works with the jurisdictions to create a final package of service adjustment recommendations for Board approval and subsequent implementation.
Customers can follow @metrobusinfo on Twitter and like Metro on Facebook to receive updates on future public comment periods.
Want a sneak peek at the newest hybrid coming to the Metrobus fleet? Click here.