Metro strives to bring customers a better bus experience by continuously adjusting bus routes based on input from customers, an analysis of on-time performance, ridership data, corridor studies and cost efficiency in order to deliver a better bus experience for our passengers.
In the coming months, Metrobus will begin serving two new transit centers in Maryland, Takoma Langley Crossroads (C2, C4, F8, J4, K6 and K9) and the new Westfield Montgomery Mall (J2 and J3).
Metro will implement new service changes on Sunday, March 27, 2016. See the service change details.
Staff and jurisdictional partners consistently evaluate routes to make improvements and appropriately allocate available resources. Here are some current studies underway:
Metrobus State of Good Operations (SOGO) is an annual program of budget-neutral service adjustments developed to build a better bus experience for customers. The adjustments are planned to improve reliability, increase ridership and cost recovery, and provide better on-time performance and more efficient use of equipment and financial resources.
Customers are asked each year to comment on the proposed adjustments through a variety of input methods. The Metrobus Planning staff incorporates this customer response and works with the jurisdictions to create a final package of service adjustment recommendations for Board approval and subsequent implementation.
Customers can follow @metrobusinfo on Twitter and like Metro on Facebook to receive updates on future public comment periods.
After reviewing public feedback received in September and October, Metro's Board of Directors approved the proposal package on November 19, 2015. These changes will be implemented in 2016. View approved changes to be implemented within the next year.
Want a sneak peek at the newest hybrid coming to the Metrobus fleet? Click here.