Metro's Limited English Proficiency Policy Statement

The Washington Metropolitan Area Transit Authority (Metro) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. More information on Metro’s Title VI obligations can be found at Metro’s Title VI Policy.

Federal Transit Administration (FTA) recipients must take reasonable steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP). Toward this end, one of Metro’s objectives is to ensure meaningful access to programs and activities by persons with limited English proficiency. Individuals, who have a limited ability to read, write, speak, or understand English are Limited English Proficient, or "LEP".

Metro supports the goals of the Department of Transportation -- FTA Guidance and has developed a Language Assistance Plan for Limited English Proficient persons.

Metro's Language Assistance Plan

Language Assistance

Language assistance is provided to assist LEP persons ride Metrobus, Metrorail, and MetroAccess, upon request, free of charge.

Interpretation services are provided for approximately 85 languages and are available by calling Metro’s Office of Customer Service at (202) 637-7000. Press 1 for Spanish translation or press 88 and then press 5 for all other languages. Customer service hours are Monday – Thursday - 6:00 a.m. to 10:30 p.m., Friday - 5:00 a.m. to 11:30 p.m., Saturday - 7:00 a.m. to 11:30 p.m., and Sunday - 7:00 a.m. to 10:30 p.m.

The Metro Visitor’s Kit is the definitive guide for help in using Metro to get around the greater Washington, D.C. area. It is translated into ten languages at http://www.wmata.com/riding/visitors/visitors.cfm?fromMenu=HowToTravel.2#kit

The Metro video, "Your Safe and Easy Ride", is available in several languages:
English  Korean  Spanish  Vietnamese


Como Utilizar el Metro

All Metrobus timetables are produced in English/Spanish bilingual version and are available at http://www.wmata.com/timetables/bus_timetables.cfm

The Metro website contains a machine translator service that enables users to translate most vital materials into six languages (Spanish, Chinese, Japanese, Korean, French, and German). While machine translations are imperfect, this service is intended to provide basic understanding of Metro website content. The translation is literal and may misrepresent names and idiomatic expressions.

For information on Metro's language assistance plan, please contact:

Washington Metropolitan Area Transit Authority
Office of Civil Rights Language Coordinator
7G-03
600 Fifth Street, NW
Washington, DC 20001
(202) 962-1082

Metro's Title VI Policy in Additional Languages

Documents describing Metro's Title VI Policy and complaint procedures are translated into languages other than English as listed below. These documents are available in PDF format below or upon request by calling (202) 962-1082. (Documents listed below are PDF format, requiring Adobe® Acrobat Reader for viewing).

Spanish - Español
Korean -
Vietnamese -
Chinese
French
Arabic
Amharic