MetroAccess Paratransit

MetroAccess driverMetroAccess driver assisting a blind customerMetroAccess driver assisting a customer with a wheelchair liftMetroAccess van

MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail. If you think you may need paratransit service, see our eligibility requirements.

For details on how the MetroAccess service works:

MetroAccess token and voucher exchange set for Feb. 23-24

Value to be transferred to EZ-Pay accounts

Registered MetroAccess customers may exchange tokens and vouchers on Feb. 23 and 24 at Metro sales offices at Metro Center and Metro’s downtown headquarters.

Customers must bring unused tokens and vouchers, and their MetroAccess EZ-Pay account number to the sales office to complete the exchange. Sales office staff will verify the amounts and provide credit to a customer’s MetroAccess EZ-Pay account.

The Metro Center sales office is open weekdays from 8 a.m. to 6 p.m. The sales office at Metro headquarters is open weekdays from 10 a.m. to 3 p.m.

Prepay Fares with MetroAccess EZ-Pay

MetroAccess EZ-Pay allows customers to prepay their fares with a credit or debit card by phone or online, or with cash, credit or debit card in person at the Metro Center Sales Office. For more information and step-by-step instructions on how to use EZ-Pay, go to MetroAccess EZ-Pay.

Trip Planning

By Telephone

MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative.

To confirm or cancel a trip, you can speak with a customer service representative or you can use our automated system. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.

Web Booking

To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. Choose the site below that will work for you:


© 2012 Washington Metropolitan Area Transit Authority