MetroAccess Paratransit
MetroAccess is a shared-ride, door-to-door, paratransit service for people who cannot use public
transportation due to a disability. For details on how the MetroAccess service works and to determine eligibility requirements, see our MetroAccess Customer Guide. (You can also download a PDF version 
or listen to an audio version 
.)
What's New
The Office of Eligibility Certification Has Moved
The Office of Eligibility Certification is now located at:
Metro Transit Accessibility Center
Jackson Graham Building, First Floor
600 5th Street, NW
Washington, DC 20001
Revised No-Show/Late Cancellation Policy
MetroAccess recently revised its No-Show/Late Cancellation Policy, effective May 1, 2009. In accordance with the new policy, service will be suspended for customers who book trips and then repeatedly fail to board the vehicle, and/or cancel trips less than two hours before the pick-up window. For complete details about the new policy, see the notification letter that was sent to MetroAccess customers.
Log in to Your MetroAccess EZ-Pay Account
MetroAccess EZ-Pay allows customers to prepay for trips by phone or online using a credit or debit card. For more information and step-by-step instructions on how to use EZ-Pay, see the EZ-Pay brochure. Then login to your MetroAccess EZ-Pay account. Your login is your MetroAccess customer ID number. Your default password is your eight-digit date of birth.
Trip Planning
By Telephone
MetroAccess customer service representatives are available during all MetroAccess operating hours. Call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative.
To confirm or cancel a trip, you can speak with a customer service representative or you can use our automated system. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.
Web Booking
To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. Choose the site below that will work for you:
Log in to Your MetroAccess Account
You can use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. Customers can get account details such as account balance, trip debits, and cancellations/no-show credits.
