Metro Scorecard
Transparent and Accountable to You

SAFETY
SECURITY
RELIABILITY
BUDGET PERFORMANCE

SAFETY

Customer Injury Rate (per million passengers [1]) – Injury to any customer caused by some aspect of Metro's operation that requires immediate medical attention away from the scene of the injury.
Calculation: Number of injuries ÷ (number of passengers ÷ 1,000,000)

[1] Passengers are defined as follows:

• Metrobus reports unlinked passenger trips. An unlinked trip is counted every time a customer boards a Metrobus. In an example where a customer transfers between two Metrobuses to complete their travel two trips are counted.
• Metrorail reports linked passenger trips. A linked trip is counted every time a customer enters through a faregate. In an example where a customer transfers between two trains to complete their travel one trip is counted.
• MetroAccess reports completed passenger trips. A fare paying passenger traveling from an origin to a destination is counted as one passenger trip.

Vital Signs report on Customer Injury Rate

Employee Injury Rate (per 200,000 hours) – An employee injury is recorded when the injury is (a) work related; and, (b) one or more of the following happens to the employee: 1) receives medical treatment above first aid, 2) loses consciousness, 3) takes off days away from work, 4) is restricted in their ability to do their job, 5) is transferred to another job, 6) death.
Calculation: Number of injuries ÷ (total work hours ÷ 200,000)

Vital Signs report on Employee Injury Rate

back to top

SECURITY

Crime Rate (per Million Passengers) – Crimes reported to Metro Transit Police Department on Bus, Rail,or at parking lots, metro facilities, bus stops and other locations in relation to Metro’s monthly passenger trips. Reported by Metrobus, Metrorail, and Metro parking lots.
Calculation: Number of crimes / (passenger trips / 1,000,000)

Vital Signs report on Crime Rate

back to top

RELIABILITY

On-Time Performance

Rail On-Time Performance by Line – Rail on-time performance is measured by line during weekday peak and off-peak periods. During peak service (AM/PM), the percentage of station stops made within the scheduled headway plus two minutes are considered on-time. During non-peak (mid-day and late night), the percentage of station stops made within the scheduled headway plus no more than 50% of the scheduled headway are considered on-time.
Calculation: Number of Metrorail station stops made up to the scheduled headway plus 2 minutes / total Metrorail station stops for peak service. Number of Metrorail station stops made up to 150% of the scheduled headway / total Metrorail station stops for off-peak service.

Vital Signs report on Rail On-Time Performance

Bus On-Time Performance – Metrobus adherence to scheduled service.
Calculation: For delivered trips, difference between scheduled time and actual time arriving at a time point based on a window of no more than 2 minutes early or 7 minutes late. Sample size of observed time points varies by route.

Vital Signs report on Bus On-Time Performance

MetroAccess On-Time Performance – The number of trips provided within the on-time pick-up window of the trips that were actually dispatched into service (delivered). This includes trips where the vehicle arrived, but the customer was not available to be picked up. Vehicles arriving at the pick-up location after the end of the 30-minute on-time window are considered late. Vehicles arriving more than 30 minutes after the end of the on-time window are regarded as very late.
Calculation: The number of vehicle arrivals at the pick-up location within the 30-minute on-time window / the total number of trips delivered.

Vital Signs report on MetroAccess On-Time Performance

Units Available – The average number of escalators and elevators available system-wide.
Calculation: Hours in service / revenue hours per unit

Elevator and Escalator System Availability – Percentage of time that the Metrorail escalator or elevator system is in service during operating hours.
Calculation: Hours in service / operating hours. Hours in service = operating hours – hours out of service (both scheduled and unscheduled). Operating hours = revenue hours per unit * number of units.

Vital Signs report on Elevator System Availability
Vital Signs report on Escalator System Availability

back to top

BUDGET PERFORMANCE

Operating Expenses On-Budget

YTD: Fiscal Year-to-Date operating expense variance from budget. A percentage greater than 0 indicates the degree to which Metro expenses are less than the budget for the Fiscal Year (July – June) to date. A percentage less than 0 indicates the degree to which Metro’s Year-to-Date expenditures are greater than the budgeted amount.

Financial report on YTD Operating Expenses

Monthly performance: Monthly operating expense variance from budget. A percentage greater than 0 indicates the degree to which Metro expenses are less than the budget for the month. A percentage (less than 0) indicates the degree to which Metro’s monthly expenditures are greater than the budgeted amount.

Financial report on Monthly Operating Expenses

Capital Investment

Funded: Metro’s Board approved capital budget for the fiscal year.
In-Progress: The portion of the fiscal year capital budget for which payment could be made against awarded
contracts to date. Also referred to as "funds obligated".
Completed: Fiscal year capital expenses (actual cash payout) to date.

Financial report on Capital Investment

Cost/Subsidy per Ride

Cost Per Ride: Cost is defined as Metro’s total operating expense which covers all expenditures required to provide rides daily on Metrobus and Metrorail (including for example: employee payroll, costs for parts and supplies, fuel and energy costs, insurance and other costs of doing business). Cost for major rebuilding, refurbishing, and replacement are considered capital costs and are not included in this measure.
Calculation: Total operating expense by mode / ridership by mode. Ridership on rail is counted as linked trips and counted on bus as unlinked trips.

Subsidy Per Ride: For every ride on transit, the customer’s fare covers a portion of the operating expense. Other revenues include parking fees, advertising, lease payments, rent and other sources. The fares and other revenue do not cover the total operating expense. The difference between the operating expense and revenue is funded by state and local jurisdictions in the Metro service area. This funding is referred to as a "subsidy". Calculated by mode for Metrorail and Metrobus.
Calculation: ((Operating revenues – operating expenses) = subsidy) / ridership. Ridership on rail is counted as linked trips and counted on bus as unlinked trips.

Metro Scorecard Performance Data
Metro Scorecard Definitions

back to top