Transparent and Accountable to YouMetro Scorecard

2010 Performance Report


The first annual Performance Report highlights progress toward our Five Strategic Goals.

 2010 Performance Report Flipbook
 2010 Performance Report PDF

Accessible version

Safety
INJURY RATE
Customers
Through November, 2011
Employees
Through November, 2011

Security
CRIME RATE
Metrobus
Metrorail
Metro Parking Lots
Through November, 2011

Reliability
ON-TIME PERFORMANCE
Metrorail
90%
December 2011		 90%
Target
Metrobus
75%
December 2011		 78%
Target
MetroAccess
93%
December 2011		92%
Target
UNITS AVAILABLE
230
out of 239		 Elevators
December 2011
521
out of 588		Escalators
December 2011
CUSTOMER SATISFACTION RATING (Will be updated Summer 2012)
79%Metrorail
 June 2011		   79%Metrobus
 June 2011
Budget Performance
OPERATING EXPENSES ON BUDGET

YTD FY12 
3%
  
Dec 2011
4%

CAPITAL INVESTMENT ($M)
FY 2012 (as of December 2011)


COST PER RIDE (FY11)
Rail $3.75 Bus $4.03
SUBSIDY PER RIDE (FY11)
Rail $0.74 Bus $2.83

Related Reports


© 2012 Washington Metropolitan Area Transit Authority