Scorecard

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Green - better performance than same period prior year and better than target Employee Injury Rate 4.2
per 200,000 hours

CUSTOMER INJURIES
Red - worse performance than same period prior year and worse than target Customer Injury Rate 2.0
per million trips

CRIME RATE
Green - better performance than same period prior year and better than targetGreen - better performance than same period prior year and better than targetGreen - better performance than same period prior year and better than target Bus 1.1
Rail 5.0
Parking Lots 1.2
per million passenger trips

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Green - better performance than same period prior year and better than target Bus 78% Red - worse performance than same period prior year and worse than target Rail 90.6% Green - better performance than same period prior year and better than target MetroAccess 92%

   
BUS RELIABILITY RAILCAR RELIABILITY
Red - worse performance than same period prior year and worse than target MDBF 7,337
Miles between failures
Green - better performance than same period prior year and better than target MDBD 65,958
Miles between delays > 3 min

   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Green - better performance than same period prior year and better than target Escalators 93.1% Green - better performance than same period prior year and better than target Elevators 96.9%

   
CUSTOMER SATISFACTION
Green - better performance than same period prior year and better than targetBus 78%Green - better performance than same period prior year and better than targetRail 82%
 
Improve Regional Mobility and Connect Communities
TBD

Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
FY 2015 Q2 (Oct - Dec)
-1.6%
Target -2 - 0%/FY15
 
  Capital Funds Invested
FY 2015 Q2 (Oct - Dec)
25%
Target 95%/FY15
 
  Vacancy Rate
Oct to Dec 2014
5.6%
Target 6%/CY14
 

Accessible 2014 Annual Vital Signs Report PDF icon
2013 Performance Report PDF icon
2014 Annual Targets
Definitions


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