Scorecard

Vital Signs Report (Q1-2013)
Comparing Q1 2013 to Q1 2012 (Jan to Mar)

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Red - worse performance than same period prior year and worse than target Employee Injury Rate 5.50
per 200,000 hours
CUSTOMER INJURIES
Yellow - results mixed, monitoring progress Customer Injury Rate 1.72
per million trips
CRIME RATE
Red - worse performance than same period prior year and worse than targetGreen - better performance than same period prior year and better than targetGreen - better performance than same period prior year and better than target Bus 1.41
Rail 7.74
Parking Lots 0.73
per million passenger trips

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Green - better performance than same period prior year and better than targetBus 78.9% Green - better performance than same period prior year and better than targetRail 92.2% Green - better performance than same period prior year and better than targetMetroAccess 92.7%
   
BUS RELIABILITY RAILCAR RELIABILITY
Green - better performance than same period prior year and better than target MDBF 9,192
Miles between failures		 Green - better performance than same period prior year and better than target MDBD 69,956
Miles between delays > 3 min
   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Green - better performance than same period prior year and better than target Escalators 90.7% Yellow - results mixed, monitoring progress Elevators 96.8%
   
CUSTOMER SATISFACTION Bus 79%    Rail 79%
 
 
Improve Regional Mobility and Connect Communities
TBD

 Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
FY 2013 Q2 (Oct - Dec) 		-6%
Target -2 - 0%/FY13
 
  Capital Funds Invested
FY 2013 Q2 to Date (Oct - Dec) 		55%
Target 85%/FY13
 
  Number of Positions Filled 420
Target 1,776/CY13
 

Accessible Vital Signs Report PDF icon
2012 Performance Report PDF icon
2013 Annual Targets
Definitions


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