Scorecard

2015 Annual Vital Signs Report
Comparing performance vs target

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Red - worse performance than same period prior year and worse than target Employee Injury Rate 5.4
per 200,000 hours

CUSTOMER INJURIES
Red - worse performance than same period prior year and worse than target Customer Injury Rate 2.0
per million trips

CRIMES
Green - better performance than same period prior year and better than target Systemwide 1,646
Target 1900/FY15

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Red - worse performance than same period prior year and worse than target Bus 77.7% Red - worse performance than same period prior year and worse than target Rail 84.0% Green - better performance than same period prior year and better than target MetroAccess 92.8%

   
BUS RELIABILITY RAILCAR RELIABILITY
Red - worse performance than same period prior year and worse than target MDBF 7,103
Miles between failures
Red - worse performance than same period prior year and worse than target MDBD 57,528
Miles between delays > 3 min

   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Green - better performance than same period prior year and better than target Escalators 93.4% Green - better performance than same period prior year and better than target Elevators 96.9%

   
CUSTOMER SATISFACTION
Red - worse performance than same period prior year and worse than target Bus 81% Red - worse performance than same period prior year and worse than target Rail 69%
 
Improve Regional Mobility and Connect Communities
Bus Stop Accessibility
Target 100
255

Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
as of December 31, 2015
6.9%
Target -2 - 0%/FY15
 
  Capital Funds Invested
as of December 31, 2015
35.7%
Target 95%/FY15
 
  Vacancy Rate
as of December 31, 2015
5.3%
Target 6%/CY15
 

2014 Performance Report PDF icon
2015 Annual Targets
Definitions


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