Scorecard

Vital Signs Report (Q3 2015)
Comparing performance vs target

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Red - worse performance than same period prior year and worse than target Employee Injury Rate 5.1
per 200,000 hours

CUSTOMER INJURIES
Green - better performance than same period prior year and better than target Customer Injury Rate 1.6
per million trips

CRIMES
Green - better performance than same period prior year and better than target Systemwide 1,183
compared to last year

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Red - worse performance than same period prior year and worse than target Bus 78.5% Red - worse performance than same period prior year and worse than target Rail 82.2% Green - better performance than same period prior year and better than target MetroAccess 94.5%

   
BUS RELIABILITY RAILCAR RELIABILITY
Red - worse performance than same period prior year and worse than target MDBF 7,081
Miles between failures
Red - worse performance than same period prior year and worse than target MDBD 58,687
Miles between delays > 3 min

   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Green - better performance than same period prior year and better than target Escalators 93.2% Green - better performance than same period prior year and better than target Elevators 96.8%

   
CUSTOMER SATISFACTION
Red - worse performance than same period prior year and worse than targetBus 82%Red - worse performance than same period prior year and worse than targetRail 67%
 
Improve Regional Mobility and Connect Communities
TBD

Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
as of October 26, 2015
5.5%
Target -2 - 0%/FY15
 
  Capital Funds Invested
as of October 26, 2015
16.2%
Target 95%/FY15
 
  Vacancy Rate
as of September 30, 2015
5.1%
Target 6%/CY15
 

2014 Performance Report PDF icon
2015 Annual Targets
Definitions


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