Scorecard

Vital Signs Report (CY-2013)
2013 Year-End Results

Metro's Strategic Goals
Using Performance to Drive Results

Build and Maintain a Premier Safety Culture and System
EMPLOYEE INJURIES
Green - better performance than same period prior year and better than target Employee Injury Rate 4.81
per 200,000 hours

CUSTOMER INJURIES
Red - worse performance than same period prior year and worse than target Customer Injury Rate 1.92
per million trips

CRIME RATE
Red - worse performance than same period prior year and worse than targetRed - worse performance than same period prior year and worse than targetGreen - better performance than same period prior year and better than target Bus 1.36
Rail 7.10
Parking Lots 1.41
per million passenger trips

Meet or Exceed Customer Expectations by Consistently Delivering Quality Service
ON-TIME PERFORMANCE
 
Green - better performance than same period prior year and better than targetBus 77.4% Green - better performance than same period prior year and better than target Rail 92.0% Red - worse performance than same period prior year and worse than target MetroAccess 91.8%

   
BUS RELIABILITY RAILCAR RELIABILITY
Green - better performance than same period prior year and better than target MDBF 8,309
Miles between failures
Green - better performance than same period prior year and better than target MDBD 63,624
Miles between delays > 3 min

   
ESCALATOR AVAILABLITY ELEVATOR AVAILABILITY
Green - better performance than same period prior year and better than target Escalators 92.1% Red - worse performance than same period prior year and worse than target Elevators 96.4%

   
CUSTOMER SATISFACTION Bus 81%    Rail 84%
 
 
Improve Regional Mobility and Connect Communities
TBD

Ensure Financial Stability and Invest in our People and Assets
Compared to Annual Targets
 
  Operating Expenses on Budget
FY 2014 Q2 (Oct - Dec)
-1%
Target -2 - 0%/FY13
 
  Capital Funds Invested
FY 2014 Q2 to Date (Oct - Dec)
32%
Target 85%/FY13
 
  Number of Positions Filled 1,776
Target 1,776/CY13
 

Accessible Vital Signs Report PDF icon
2012 Performance Report PDF icon
2013 Annual Targets
Definitions


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