Metro’s Media Relations Office is the official point of contact for reporters and members of the news media as they interact with Metro. To reach a member of the Media Relations staff, please call 202-962-1051.
We have produced a comprehensive Media Guide for the benefit of reporters who cover us: 2010 Media Guide (1.81 MB)
For non-media issues, please call Metro's customer service line at 202-637-1328.
All requests for interviews with Metro employees should be made to the Media Relations Office by calling
We share information regarding serious incidents with the media as soon as possible. We will do our best to provide you with updates as more information becomes available to us.
In the event of a serious incident, members of the news media can reach us by calling 202-962-1051. Regular business hours are 8 am to 5:30 pm on weekdays. To reach an on-call spokesperson after hours regarding breaking news matters only simply leave a voicemail.
We welcome you to cover any meeting of our Board of Directors or Board Committees that are open to the public. You may film and/or record these meetings, and we’ll be happy to assist you with placement of cameras and microphones as needed.
A working press room with telephones, work stations, and computer access is located adjacent to the Metro Board Meeting Rooms on the lobby level of the Jackson Graham Metro Headquarters Building, 600 5th Street, NW, Washington, DC 20001. The press room is open for reporters to use before, during, and after weekly Board meetings and Board committee meetings.
Non-commercial filming is permitted at most Metro stations. It is important to remember that the primary role of WMATA is to move people, and that our customers come first. We will work with you to determine a time when the impact on the public is minimal. Please notify Media Relations prior to filming by calling 202-962-1051.