Contact Metro

By Mail or in Person

Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001

To reach Metro headquarters at the Jackson Graham Building:

Take the Red, Green or Yellow lines to the Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street.
Take the Red line to Judiciary Square station. Use the F Street exit. Walk half a block west on F Street to 5th Street.
Ride Metrobus routes D1, D3, D6, P6, 70, 71, 80 or X2.

Use the Trip Planner for door-to-door itineraries.

By Email

Email Metro using our Customer Comment Form.

By Telephone

Bike 'N Ride Lockers
202-962-1116

Customer Assistance
Suggestions, commendations, comments
Weekdays: 8:00 a.m. to 5 p.m.
202-637-1328

Customer Information
Metrobus and rail schedules, fares, parking, Bike 'N Ride program, and more
Monday-Friday: 6 a.m. - 8:30 p.m.
Saturday and Sunday: 7 a.m. - 8:30 p.m.
202-637-7000
TTY 202-638-3780

General Information
Administrative offices and general information, not including schedules and fares
Weekdays: 8:30 a.m. to 5 p.m.
202-962-1234

Group/Convention Sales
202-962-1488

ID Cards for Riders with Disabilities
202-962-2700
TTY 202-628-8973

SmarTrip Cards for Senior Citizens
202-637-7000

Lost and Found
202-962-1195
Also see Lost and Found online

Marketing & Advertising
Marketing: 202-962-2767
Advertising: 202-962-1188
The sale of advertising on Metrobuses and in the Metrorail system is handled by CBS Outdoor. For additional information on how to purchase advertising space, call Dan Langdon, CBS Outdoor's Vice President and Regional Manager, at 202-775-9115.

Media Relations Office
202-962-1051

MetroAccess
301-562-5360
800-523-7009
TTY 301-588-7535

Metrobus Stops and Shelter Repairs
202-962-2063

Service Disruptions and Elevator Outages
24-hour recorded Metrobus and Metrorail information (detours and changes of service)
202-962-1212

Transit Police
202-962-2121

SmartBenefits®
202-962-1326 option 3

SmartTrip®
888-762-7874
7 a.m. - 8 p.m. Monday - Friday
with the exception of Thanksgiving, Christmas and New Years