Metro Office of Inspector General

• Helen Lew, Inspector General
• Ellen Bass, Assistant Inspector General for Investigations and Counsel to the Inspector General
• Andrew Clemmons, Assistant Inspector General for Audits

Mission

The Office of Inspector General (OIG) for the Washington Metropolitan Area Transit Authority (WMATA) was authorized by Board of Directors Resolution 2006-18, approved April 20, 2006.

The Mission of the Office of Inspector General is to supervise and conduct independent and objective audits, investigations and reviews of WMATA programs and operations to promote economy, efficiency, and effectiveness, as well as to prevent and detect fraud, waste and abuse in such programs and operations. We provide advice to the Board and General Manager to assist in achieving the highest levels of program and operational performance in WMATA.

Core values

OIG's core values are:

• excellence in our people, our processes, our products, and our impact;
• accountability or compliance with professional standards; and
• integrity in everything we do, ensuring that our products are fair, balanced, and credible.

Hotline

To submit a report of fraud, waste, abuse, or misconduct concerning WMATA activities or operations, you may contact the OIG:

• via phone at (202) 962-2400
• via e-mail* to hotline.oig@wmata.com
• via postal mail to:
  WMATA Office of Inspector General
  Attn: OIG Hotline
  600 5th Street, NW, suite 3A
  Washington, DC 20001

*Note: For confidential communications, submitting complaints via phone or postal mail is preferable to e-mail, as e-mail is not encrypted.

Customer complaints

Customer complaints about service should not be submitted to the OIG Hotline. Instead, please contact customer service.